TSS TOOL

Client Interaction Information

Ticket #:
Start time:
End time:
Duration:
Sensor #:
Client:
Customer Name:
Username:
Type
Resolved?

Webex/Phone Notes:

Action items:



E-mail Summary:

Hello ,

It was good working with you today on Ticket #. For your records, I have attached my notes from today's call.

Additionally, the following action items resulted from today's call.

Thank you again for your time. If you have any further questions, please contact the SOC. I have included their contact information, as well as my own, at the bottom of this e-mail.

Regards,


eSentire Inc.
Endpoint Managed Detection and Response
T +1 519.651.2200
http://www.esentire.com

Direct-to-SOC Toll Free North America +1 844 552 5837
Direct-to-SOC Outside North America + 353 21 4757102
United Kingdom Toll Free 0800 044 3242
International +1 519 651 2200 x5700


Ticket Summary:

Client:
Sensor #:
Sensor IP:
Notes:
Action Items:

Call Tracker (paste this row)

17-Jan-2017 Yes